1. Sales Support & Coordination

• Assist the sales team with preparing quotations, proposals, and sales contracts.
• Coordinate with customers to follow up on orders, deliveries, and outstanding documents.
• Maintain accurate customer records and update the CRM or sales database.
• Support sales meetings by preparing reports, presentations, and schedules.

2. Order Processing

• Process sales orders and ensure accuracy in pricing, product codes, and terms.
• Coordinate with logistics, warehouse, and accounting departments for order fulfillment.
• Monitor shipment schedules and ensure on-time delivery.

3. Documentation & Reporting

• Prepare sales reports such as weekly/monthly sales performance, pipeline updates, and order status.
• Maintain organized and updated files for contracts, purchase orders, and customer communications.
• Handle invoice requests and coordinate with the finance team on payments and collections.

4. Customer Service

• Respond to customer inquiries via email, phone, or chat.
• Resolve basic customer issues or escalate them to the appropriate department.
• Build positive and professional relationships with clients.

5. Administrative Tasks

• Organize and schedule appointments, meetings, and business trips for the sales team.
• Assist in preparing marketing materials, catalogs, and product information.
• Manage office supplies and other support needs of the sales department.

Qualification

• Graduate of Bachelor's degree in Business/ Marketing course
• Excellent organizational and multitasking skills
• Above average skills in Business written communication
• Knowledgeable in creating various sales reports
• Work closely with the sales team for the consolidation of various Sales Reports
• With Knowledge in Microsoft applications
• Monitor sales performance metrics and prepare reports for management
• Sales administrative assistants type, file, handle mail, answer phones, and perform other jobs critical to office operations.
• They also process orders submitted by sales reps, check orders for accuracy, and send out invoices.