- Operating as the lead point of contact for any and all matters specific to your accounts.

- Building and maintaining strong, long-lasting customer relationships.

- Overseeing customer account management, including negotiating contracts and agreements to maximize profit.

- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.

- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.

- Forecast and track key account metrics.

- Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

- Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

- Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.

- Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met.

- Service multiple clients concurrently, often meeting deadlines.

- Keep records of client transactions

Requirements

- Must be a BS/BA degree holder.

- At least 1-3 years of experience.

- Experience in working with customers at multiple levels.

- Demonstrated ability to work in highly collaborative, cross-functional environment

- Proficiency in MS Office, Excel, PDF.

- Previous experience as a Customer Relationship Manager or Customer Relationship Management experience is greatly preferred.

- Willingness and ability to travel.