"Drive seamless sales operations and deliver exceptional customer experiences—from anywhere."

A growing service-based business is seeking a proactive and detail-oriented Sales Support Officer to join their remote team. In this role, you will be the first point of contact for inbound inquiries and a vital support system for the sales team—ensuring smooth operations, timely follow-ups, and exceptional service. This is a remote position managed through PANDR Outsourcing and is ideal for someone who thrives in a fast-paced, customer-focused environment.

Key Responsibilities:

• Manage inbound customer inquiries via phone and email, providing professional and prompt assistance.
• Support the sales team by preparing quotes, processing orders, and maintaining up-to-date client records in the CRM.
• Coordinate schedules, appointments, and follow-ups to ensure timely service delivery.
• Liaise with field technicians and operations staff to ensure smooth workflow and customer satisfaction.
• Use CRM systems and software tools (including Tradify, if applicable) to track leads, jobs, and communications.
• Assist in generating sales reports, data entry, and general administrative tasks as needed.
• Maintain high levels of accuracy and attention to detail in all communications and documentation.

Qualifications:

• 1–2 years of experience in a sales support, customer service, or administrative role.
• Strong written and verbal communication skills, with a customer-first attitude.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Experience using CRM systems; familiarity with Tradify is highly preferred.
• Strong organizational skills and the ability to multitask and prioritize effectively.
• Ability to work independently in a remote team setting.
• High attention to detail and a proactive, problem-solving mindset.
• Familiarity with the pest control industry or other service-based businesses is an advantage, but not required.

Why Join Us?

• Healthy, conducive work environment (Great Place to WorkTM – Certified three years in a row!)
• Work with an innovative company providing cutting-edge solutions across multiple industries
• Lead a team in a fast-paced, high-growth environment
• Competitive compensation and opportunities for career advancement
• Collaborative, forward-thinking work culture
• Competitive salary
• 21 leave credits + all client-based holidays
• HMO coverage + dependent
• Exposure to world-class, high-level management from local and international direct supervisors.

Ready to take your sales career to the next level? Apply now!

Please refer to job description.