Service Delivery Ops Specialist

AddForce Human Resources Solution Inc.

R$4.1-5K[Mensual]
No - Pasig1-3 Anos ExpBacharelTempo Inteiro
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Descrição do Trabalho

Benefícios

  • Derivações

    Permissão de refeição

  • Recompensas e reconhecimento de funcionário

    Bônus de desempenho

  • Benefícios gerenciados pelo Governo

    Pagamento no décimo terceiro mês

  • Saúde e Bem-Estar

    HMO

  • Desenvolvimento Profissional

    Treinamento de Trabalho

Ler Mais
  • Process complex insurance tasks and operate various client systems independently.
  • Optimize operations by analyzing problems, developing procedures, and ensuring compliance.
  • Enhance customer experience by communicating with clients, addressing needs, and building strong relationships.
  • Perform audits and troubleshooting to identify gaps, resolve issues, and meet compliance requirements.
  • Conduct training by creating training plans, managing processes, and coaching junior trainers.
  • Develop and update SOPs (Standard Operating Procedures) and training plans to ensure alignment with operational goals.
  • Implement quality assurance measures to ensure processes meet high standards and client expectations.
  • Support other tasks, including data analysis, reporting, and onboarding new clients and tasks.


Qualifications:

  • Pure Dayshift Account
  • Bachelor’s degree in any field
  • Training and coaching experience
  • Proficiency in email communication
  • Strong problem-solving, data analysis, time management, and planning skills
  • Experience in creating and updating SOPs and technical or procedural documentation
  • Quality assurance experience in reviewing and optimizing processes or outputs


Preferred skills/expertise:

  • Familiarity with OPEX and compliance processes
  • Background in insurance Level 1
  • Excel
Preview

Rose Karen Tan

HR ManagerAddForce Human Resources Solution Inc.

Responder Hoje 0 Vezes

Local de trabalho

32nd Flr, Robinsons Cyberscape Beta. 27th and 32nd Topaz and, Ruby Rd, Ortigas Center, Pasig, Metro Manila, Philippines

Postado em 21 November 2025

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