• Field Operations Management: Experienced in supervising day-to-day service operations and technician deployment
• Technical Knowledge: Familiar with installation, troubleshooting, and repair processes—especially for appliances, electronics, or similar products
• Team Leadership: Capable of mentoring and managing field technicians, promoting accountability and high performance
• Scheduling and Coordination: Skilled in organizing service routes, managing job orders, and prioritizing urgent client concerns
• Customer Service: Strong ability to handle client interactions professionally and ensure high service satisfaction
• Problem Solving: Quick to assess and resolve field issues, service delays, and technical challenges
• Reporting and Documentation: Detail-oriented in monitoring service reports, job completion forms, and inventory usage
• Training and Compliance: Ensures team follows safety protocols, service standards, and product handling guidelines
• Communication Skills: Clear and timely communication with customers, team members, and internal departments
• Tools & Systems Proficiency: Familiar with service management systems, mobile job tracking apps, and inventory tools
• Time Management: Efficient in managing multiple job sites, technicians, and client schedules without compromising quality
• Adaptability: Flexible in addressing unplanned service needs or client concerns in real time

Qualifications:

• Bachelor’s degree or vocational certification in Engineering, Electronics, Technical Services, or a related field (preferred but not required)
• At least 3–5 years of experience in field service operations, technical support, or maintenance—preferably in the appliance or electronics industry
• At least 1–2 years of experience in a supervisory or team lead capacity
• Strong knowledge of installation, troubleshooting, and repair procedures
• Proficient in using service management systems, mobile tools, and basic MS Office/Google Workspace tools
• Excellent organizational, leadership, and communication skills
• Customer-oriented mindset with strong problem-solving abilities
• Willing to travel and work on-site across multiple service areas as needed
• Physically fit to perform on-site technical work when necessary
• Knowledge of workplace safety standards and field service protocols