Team Lead Service Desk Support L1
Unison Solutions Delivery, Inc.
Descrição do Trabalho
Benefícios
Benefícios gerenciados pelo Governo
Pagamento no décimo terceiro mês, Empréstimo para Funcionários, Fundo Pag-Ibig, Feriados Pagos, Saúde, SSS/GSIS
Saúde e Bem-Estar
Seguro de Vida
Descrição:
- Acknowledge support tickets and responds to user requests via calls or email or other means of communication.
- Follow-up on support tickets to ensure that the problem has been resolved.
- Test the systems or applications if properly resolved to ensure that it is working properly before resolve the incident request.
- Assists VIP's and update knowledge-based system.
- Creation and reporting of report.
- Team scheduling and shift planning and plan, assign and track the daily/ weekly/ monthly tasks.
- Performance monitoring and feedback.
- SPOC between the team and the client.
Requisito
- Graduate in Bachelor Science Information Technology.
- Fresh graduates are welcome to apply.
- With at least 1 year Technical Support experience is a plus.
- Advanced troubleshooting skills with regards to hardware and software.
- With communication and problem solving skill.
- Good in interpersonal relation to client.
- Responsible to assign task.
- Service oriented with can-do attitude.
- Willing to do the task in overtime.
- Shifting schedule
- Applicants must be willing to work in Bagong Ilog, Pasig City.
Unison Solutions Delivery, Inc.
Recruitment AssistantUnison Solutions Delivery, Inc.
Ativo hoje
Local de trabalho
13 Banner. 13 Banner, Pasig, 1600 Metro Manila, Philippines
Postado em 18 June 2025
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Unison Solutions Delivery, Inc.
101-500 funcionários
Tecnologias da Informação e Comunicação
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