Team Manager

Global Strategic

R$3.8-4.8K[Mensual]

No - Bacolod3-5 anos ExpBacharelTempo Inteiro

Benefícios gerenciados pelo Governo
Pagamento no décimo terceiro mês
Saúde e Bem-Estar
HMO
Benefícios de Habilidades
Equipamento da Empresa, Espaço de estacionamento, Quartos de Dormir
Desenvolvimento Profissional
Treinamento de Trabalho, Desenvolvimento Profissional
Tempo de desligamento e Saída
Deixamento de ressonância, Licença parental, Licença médica, Férias Deixadas

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Lead and support a team of customer service or operations agents in meeting daily performance goals and client expectations.
Monitor team adherence to processes and quality standards, providing real-time feedback and encouragement.
Serve as the first point of contact for team members’ questions or minor operational issues, escalating more complex problems to the Supervisor.
Collaborate closely with client representatives by supporting communication and ensuring client concerns are addressed promptly through the team.
Assist in maintaining clear and timely communication between the team and the client to enhance service delivery and client satisfaction.
Participate in regular client meetings or calls as needed to stay aligned with client goals and provide operational updates.
Help coordinate team schedules and attendance to meet client requirements.
Support new hire onboarding by assisting with training and clarifying client-specific processes.

Bachelor’s degree or relevant work experience in a BPO or customer service environment.
Previous experience as a Team Lead, senior agent, or coaching role preferred.
Strong communication and interpersonal skills with an emphasis on client collaboration and service.
Ability to motivate and guide team members while effectively liaising with client representatives.
Basic problem-solving skills and ability to escalate issues appropriately.
Experience working with US-based clients or in client-facing roles is a plus.

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