Technical Support Representative

Sequential Tech

R$2-2.6K[Mensual]
No - PasigSem necessidade ExpBacharelTempo Inteiro
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Descrição do Trabalho

Benefícios

  • Benefícios gerenciados pelo Governo

    Pagamento no décimo terceiro mês, Fundo Pag-Ibig, Saúde, SSS/GSIS

  • Saúde e Bem-Estar

    HMO

Descrição:

  1. 24x7 coverage.
  2. Work in office (WFH for BCP scenarios).
  3. Help establish documentation on the processes for Incident L1 Support and Problem Management
  4. Responsible for production application support (incident/problem management, system monitoring, batch management)
  5. Monitor ticket queue, investigate, and resolve.
  6. Manage incident tickets to ensure completed within SLA.
  7. Manage alerts from application monitoring tool.
  8. Coordinates with relevant teams (internal technology groups / external vendors) for timely resolution of incident tickets.
  9. Participate in high severity issues and root-cause analysis.
  10. Provide capacity/capability training to identify resources within the instructional materials shared.
  11. Performs other related Tasks which may be assigned from time to time.
  12. Ensure applications remain available for use and batch completed in time.

Requisito

  1. Knowledge on ITIL/ITSM (Incident/Problem/Knowledge) process
  2. Familiarity with UNIX and/or AWS (S3/EC2) services
  3. Basic knowledge on Database/SQL skills using Workbench / Postgres / DBeaver
  4. Experience in App/Server Monitoring using Dynatrace or similar tools
  5. Strong written/verbal communication skills
  6. Batch / ETL Management (good to have)


ITIL/ITSMUNIX and/or AWSDatabase/SQLApp/Server MonitoringDynatraceBatch / ETL Management
Preview

Jomel dela Cruz

HR OfficerSequential Tech

Alta taxa de resposta

Local de trabalho

Ortigas Center. Ortigas Center, Pasig, Metro Manila, Philippines

Postado em 07 May 2025

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Sequential Tech

Desfinanciado / Anjo

101-500 funcionários

BPO & Centro de Chamadas

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