Support Engineer (Consultant)

Aickman and Greene

R$3.8-4.7K[Mensual]
Híbrido - Laguna5-10 anos ExpBacharelTempo Inteiro
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Descrição do Trabalho

Benefícios

  • Derivações

    Permissão de Telecomunicação, Permissão de transporte

  • Recompensas e reconhecimento de funcionário

    Bônus de desempenho

  • Benefícios gerenciados pelo Governo

    Pagamento no décimo terceiro mês, Fundo Pag-Ibig, Saúde, SSS/GSIS

  • Saúde e Bem-Estar

    Seguro de Vida, HMO

  • Tempo de desligamento e Saída

    Licença de aniversário

Ler Mais
  • Support transfer customer inquiries from Global Customer Care through available communication channels while ensuring process compliance.
  • Upgrade automatically generated cases through targeted inquiries as per process specifications.
  • Create cases in the CRM system for Laboratory Materials, Digital, or Clinical sectors.
  • Direct non-regulatory cases to the appropriate sub-process.
  • Provide process-compliant support for various levels of system impairments, from minor (Class I) to severe (Class II) and critical (Class III).
  • Offer customer support and problem-solving in local or English (additional languages optional) in collaboration with other support locations.
  • Follow process compliance (according to WI or other specifications) to trigger sub-processes and find solutions within the CRM system.
  • Collaborate with internal third-level support, such as developers or external partners, when solutions are unsuccessful.
  • Maintain complete and accurate case records in the CRM system following established processes.


Qualifications:

  • Engineering graduate, 4-year course, Dental Assistant, Commercial Training. For Clinical support, Dentistry graduates with 5 years of experience.
  • 2–3 years’ experience in dealing with customer/telephone support.
  • Knowledgeable in CRM systems, MS Office.
  • Knowledgeable in the following:
  • 3Shape Dental System / TRIOS / 3Shape Unite / 3Shape Scanners
  • Designing [basic or advanced and how many units (teeth) per day of Crowns, veneers, implants, Digital Dentures.
  • Digital CAD workflow: Creation of order form > Scanning from 3Shape Scanners or import of scans from 3rd party Scanners > Design > Milling / 3D Printing / Laser Sintering.
  • Minor troubleshooting of 3Shape Communicate System (Good to have).
  • Basic-advanced Windows troubleshooting (firewall/path files/software installation).
  • Knows basic dental terminologies (Tooth numbering Systems/Nomenclature, Anatomy and Morphology of a tooth).
  • Differences and uses of Dental Laboratory Materials.


Atendimento ao clienteResolução de ProblemasJogador de equipeÉtica de Trabalho ForteHabilidades OrganizacionaisHabilidades Interpessoais
Preview

Chino Angelo Dizon

HR OfficerAickman and Greene

Ativo dentro de três dias

Local de trabalho

Nuvali. Santa Rosa - Tagaytay Rd, City of Santa Rosa, 4026 Laguna, Philippines

Postado em 14 November 2025

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