Key Responsibilities:

1. System Support and Maintenance

• Monitor, update, and configure the Admira system, including scheduling updates, enabling devices, and addressing system-related concerns.

• Identify and report live market system issues to the immediate supervisor.

• Troubleshoot and resolve live market system concerns, escalating issues as needed to the Digital Support Team and Supervisor.

• Analyze and conduct basic troubleshooting of configuration issues related to Admira and Live Markets.

• Perform quality assurance checks during site visits and troubleshooting sessions.

• Review and analyze Admira requirements and change requests, ensuring clarity and completeness before implementation.

• Address customer inquiries, identify solutions, and validate issue resolution.

• Gather approvals and validate the completeness of requirements for Admira and Emobile system updates.

2. System Documentation

• Generate troubleshooting reports for site visits and daily activities.

• Manage, monitor, and update Live Market ticketing requests, ensuring proper prioritization.

• Document system updates, new features, and troubleshooting process changes.

• Maintain accurate records of daily support activities and ticket resolutions.

• Update work instructions to reflect new processes or troubleshooting steps.

3. Project Support & Collaboration

• Communicate project updates, modifications, and technical changes to the project lead.

• Actively participate in Digital Live Markets implementation tasks, including software testing, TV screen configurations, and other technical setups.

• Work closely with cross-functional teams to ensure smooth execution of system-related projects.