COMPANY PROFILE: A well-established BPO company that is well-committed in providing business outsourcing needs to its clients

Position: SaaS Technical Support Specialist

Company Industry: IT Company

Work Location: MOA Pasay City

Work Schedule: Night Shift (1x-2x a month RTO)

Salary: Php 30,000 - Php 35,000 gross

Work Set Up: Hybrid Setup

JOB REQUIREMENTS:

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent work experience)
• Strong English communication skills (verbal and written)
• Experience in technical support, troubleshooting, or customer service preferred
• Work experience in troubleshooting SaaS applications
• Experience with JavaScript, HTML, and XML

JOB RESPONSIBILITIES:

• Provide technical assistance and support to clients via phone, email, or chat
• Troubleshoot hardware, software, and network-related issues
• Experience with Salesforce.com Service Cloud knowledge a plus
• Escalate complex problems to higher-level support when necessary
• Ensure excellent customer service and maintain client satisfaction

RECRUITMENT PROCESS: Online interview until Job Offer

• Hr Interview
• Technical Assessment
• Hiring Manager Interview
• Job offer