Technical Support Representative
RCReign International Manpower Agency
Descrição do Trabalho
Descrição:
- Provide customer support and technical issues resolution via phones, email and other electronic medium
- Provide web-based training
- Provide feedback on improvement opportunities based on current product behavior in the filed
- Diagnose and configure customer service in all situations
- Communicate technical terms in a non-technical format that our customers can understand for the trouble shooting purposes
- Provide support and assistance in other service activities
- Follow workplace operating and environmental, health and safety procedures and guidelines
Requisito
- Certificate from college or technical school; 2-3 years technical experience and/or training; or equivalent combination of education and experience
- At least 2 years outstanding customer service experience
- Familiar with the proper phone etiquette
- Knowledge of customer service principles and practices
- Effective Listening Skills
- Basic understanding of MS Access & Windows 2008-2012 server configuration
- Strong background / experience with SQL environment (MySQL & SQL Server), IIS Web Services
- Experience in resolving issues with integrated software/hardware solutions at the enterprise level
- Willing to be on call during weekends and scheduled holidays as part of rotating on-call support schedule
- Fluent in English
AM Guevarra
HR OfficerRCReign International Manpower Agency
Alta taxa de resposta
Local de trabalho
Jade Dr. Jade Dr, Ortigas Center, Pasig, Metro Manila, Philippines
Postado em 28 July 2025
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Donna FuntenielRecruiter
RCReign International Manpower Agency
101-500 funcionários
Recursos humanos e recrutamento
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