Technical Support Representative

Crescendo Staffing and Business Consulting Inc.

R$2.3-2.8K[Mensual]
No - Cidade do Quezon1-3 Anos ExpEnsino Médio Alto/SeniorTempo Inteiro
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Descrição do Trabalho

Benefícios

  • Recompensas e reconhecimento de funcionário

    Comissões, Bônus de desempenho, Incentivos

  • Benefícios gerenciados pelo Governo

    Pagamento no décimo terceiro mês, Empréstimo para Funcionários, Fundo Pag-Ibig, Feriados Pagos, Saúde, SSS/GSIS

  • Saúde e Bem-Estar

    Seguro de saúde, HMO

  • Desenvolvimento Profissional

    Treinamento de Trabalho

  • Tempo de desligamento e Saída

    Licença médica, Férias Deixadas

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  • Respond to inbound technical support inquiries via phone, chat, or email.
  • Diagnose and troubleshoot hardware, software, network, or device-related issues.
  • Provide clear instructions and guidance to help customers resolve technical problems.
  • Escalate complex issues to higher-level support or engineering teams when necessary.
  • Document all customer interactions, issues, and resolutions accurately in the system.
  • Follow up with customers to ensure issues are fully resolved and satisfaction is achieved.
  • Stay up to date on product updates, features, and common technical issues.
  • Meet performance metrics such as resolution time, customer satisfaction, and call handling.


  • Minimum 24 Mos. BPO/ Call Center Experience in International Voice Accounts 
  • With Minimum 6 mos BPO Tech Experience in Voice Account
  • HS/SHS grads
  • Must have a Laptop or Desktop for Virtual process
Techincal SupportTech AccountBasic Troubleshooting
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Mark Christian de Guzman

HR OfficerCrescendo Staffing and Business Consulting Inc.

Responder Hoje 0 Vezes

Local de trabalho

Bridgetowne Destination Estate. Eulogio Rodriguez Jr. Ave, Quezon City, Metro Manila, Philippines

Postado em 27 June 2025

Jobs

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Crescendo Staffing and Business Consulting Inc.

Desfinanciado / Anjo

101-500 funcionários

Firma de Recrutamento

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