Technical Support Representative

Professional Recruiters Hub, Inc.

R$1.9-2.8K[Mensual]

No - Taguig1-3 Anos ExpBacharelTempo Inteiro

Benefícios gerenciados pelo Governo
Pagamento no décimo terceiro mês, Fundo Pag-Ibig, Feriados Pagos, Saúde, SSS/GSIS
Saúde e Bem-Estar
Seguro de Morte e Desmembramento Acidental, Seguro Dental, Seguro de Vida, Saúde Retiree e Medicina, HMO
Benefícios de Habilidades
Equipamento da Empresa, Abrir Workspace, Plano de aposentadoria
Tempo de desligamento e Saída
Maternidade e licença de paternidade, Licença médica, Férias Deixadas

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Diagnose and resolve customer issues related to EV chargers or escalate to manufacturers as needed
Communicate with customers and technicians via Five9 SoftPhone
Proactive monitoring of all equipment uptime and performance, and escalate manufacturers as needed
Follow up with manufacturers, service providers, and internal teams on open tickets
Meet client SLA targets for MTTA (Mean Time to Acknowledge) and MTTR (Mean Time to Resolve) on tickets, including emergency, crisis, VIP, and outage situations
Collaborate with team members through daily stand-up meetings and other communication tools
Consistently meet work and performance review expectations, ensuring high quality and productivity standards
Collaborate efficiently with other internal and external teams to resolve open tickets
Perform additional tasks as assigned

Associate/Bachelor’s degree or any relevant vocational course and/or relevant certifications
Basic understanding of electrical concepts, including voltage, current, and power
Experience managing wireless carriers, troubleshooting and provisioning/deactivation
Experience with LAN and WAN networks, TCP communication, VPN, and OSI layer troubleshooting
Excellent verbal and written communication in English
Flexible for shifting and hybrid schedules

RedeElectrical conceptsSuporte TécnicoHabilidades de ComunicaçãoHabilidades para resolução de problemas