Technical Support Representative
Professional Recruiters Hub, Inc.
Descrição do Trabalho
Benefícios
Benefícios gerenciados pelo Governo
Pagamento no décimo terceiro mês, Fundo Pag-Ibig, Feriados Pagos, Saúde, SSS/GSIS
Saúde e Bem-Estar
Seguro de Morte e Desmembramento Acidental, Seguro Dental, Seguro de Vida, Saúde Retiree e Medicina, HMO
Benefícios de Habilidades
Equipamento da Empresa, Abrir Workspace, Plano de aposentadoria
Tempo de desligamento e Saída
Maternidade e licença de paternidade, Licença médica, Férias Deixadas
Descrição:
- Diagnose and resolve customer issues related to EV chargers or escalate to manufacturers as needed
- Communicate with customers and technicians via Five9 SoftPhone
- Proactive monitoring of all equipment uptime and performance, and escalate manufacturers as needed
- Follow up with manufacturers, service providers, and internal teams on open tickets
- Meet client SLA targets for MTTA (Mean Time to Acknowledge) and MTTR (Mean Time to Resolve) on tickets, including emergency, crisis, VIP, and outage situations
- Collaborate with team members through daily stand-up meetings and other communication tools
- Consistently meet work and performance review expectations, ensuring high quality and productivity standards
- Collaborate efficiently with other internal and external teams to resolve open tickets
- Perform additional tasks as assigned
Requisito
- Associate/Bachelor’s degree or any relevant vocational course and/or relevant certifications
- Basic understanding of electrical concepts, including voltage, current, and power
- Experience managing wireless carriers, troubleshooting and provisioning/deactivation
- Experience with LAN and WAN networks, TCP communication, VPN, and OSI layer troubleshooting
- Excellent verbal and written communication in English
- Flexible for shifting and hybrid schedules
Kim Albarillo
HR OfficerProfessional Recruiters Hub, Inc.
Local de trabalho
Uptown Place Tower 3, Uptown Place Tower 3. Corner, 11th Ave, Taguig City, Metro Manila, Philippines
Postado em 26 June 2025
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Desfinanciado / Anjo
51-100 funcionários
Firma de Recrutamento
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