Calling All IT and POS Terminal Enthusiasts!

The largest non-bank POS terminal network in the Philippines is hiring.

Join our expansion as we look for 30 qualified Field Technicians across the Philippines.

What You'll Get

• Permanent and direct employment (not under agency)
• Metro Manila (minimum wage) rate with salary increase based on performance/eligibility
• Motorcycle allowance
• Training bootcamp for new hires

PLEASE READ THE JOB DESCRIPTION AND JOB QUALIFICATIONS CAREFULLY.

Field Technician – Job Description

The Field Technician plays a crucial role in efficiently and effectively fulfilling and managing clients’ service requests — from asset receiving and safekeeping through preparation, testing, deployment, post-deployment, and reporting, including asset care and management.

Responsibilities

Inventory Management

• Receive and safekeep POS terminals, accessories, and peripherals at all times until the scheduled deployment
• Keep track and hold full responsibility and accountability over all received company assets in view of the field service assignment

Terminal Preparation

• Check applications installed and ensure accuracy and completeness of all necessary downloaded profiles/data in the POS terminal prior to installation

Deployment and Servicing

• Deploy new terminals and/or peripherals or replace previous installations
• Provide on-site checking, reprogramming or deprogramming, and other services in accordance with customer’s specifications and requirements, including agreed service turnaround time or completion

Testing and Calibration

• Test and calibrate installed equipment to ensure proper functionality and performance

Merchant Training

• Provide training to merchants to ensure that all merchant cashiers understand the functionality, basic care, and security of the deployed terminals

Troubleshooting

• Diagnose and resolve technical issues and malfunctions efficiently

On-Site Support

• Provide on-site technical support and assistance to customers, addressing their concerns and resolving issues promptly

Communication

• Maintain clear and professional communication with customers, keeping them informed about the status of every deployment or post-deployment service done

Service Reports

• Accomplish in full the required details in the field service and other related reports for every field service done

• Technical Vocational graduate/any Technical-related college degree or undergraduate.
• Computer literate and knowledgeable in Basic Windows Applications.
• Has a motorcycle, updated driver’s license, and ORCR.
• Has experience or a background in providing good customer service is an advantage.
• Ability to work independently and as a part of a team.
• Willing to do Fieldwork.
• Willing to work on Holidays and render overtime/on-call per business requirement.
• Willing to be trained in our Manila office.