Customer Support Specialist
SMS Global Technologies, Inc.
Descrição do Trabalho
- Participate in resolving customer issues in a timely manner, ensuring alignment with service level agreements (SLAs).
- Record and track issues in the ticketing system from creation through to resolution and closure.
- Monitor open tickets, escalating unresolved issues to the appropriate teams or vendors, particularly those with high or critical severity levels.
- Collaborate with vendors to ensure quick resolution of critical issues within SLAs.
- Implement preventive measures to reduce recurring customer issues and enhance product reliability.
- Support operational delivery and participate in User Acceptance Testing (UAT) for new product releases and updates.
- Help improve customer support processes and documentation to ensure better service delivery.
- Conduct training for new clients and offer refresher sessions for existing clients on how to use the ticketing system, particularly when there are updates or changes to workflows.
- Bachelor's Degree in Electronics Engineering, Industrial Engineering, Computer Engineering, Information Technology, or Medical-related Degrees (Nursing, Medical Technology, etc.
- Proficiency in Google Workspace and/or MS Office
- Strong communication and problem-solving skills
SMS Global Technologies, Inc.
HR RepresentativeSMS Global Technologies, Inc.
Ativo dentro de três dias
Local de trabalho
SMS Global Technologies, Inc.. Penthouse East Tower Philippine Stock Center Exchange 1605, Exchange Rd, Ortigas Center, Pasig, Kalakhang Maynila, Philippines
Postado em 12 August 2025
Vendor Assistant Manager
Linfra CorporationNegociável
Híbrido - Pasig3-5 anos ExpBacharelTempo Inteiro
Diane CatapangHR Admin Associate
Command Center Associate
Advanced Remote Managed Security Services Inc.R$1.4-1.8K[Mensual]
Híbrido - Taguig<1 ano de experiênciaBacharelTempo Inteiro
Airesh TrongcosoHR
Electronics Communication Engineer
Multistyle Specialist Inc.R$2.3-2.7K[Mensual]
Híbrido - Pasig1-3 Anos ExpBacharelTempo Inteiro
Darryl FloteHR Officer
Telecommunication Project Specialist
Work-1 Manpower Recruitment ServicesR$1.8-2.3K[Mensual]
Híbrido - Cidade do Quezon1-3 Anos ExpEnsino Médio Alto/SeniorTempo Inteiro
Lhon EsplagoTA Lhon
MIS Staff
Wonese PhilippinesR$2.7-4.6K[Mensual]
Híbrido - Taguig1-3 Anos ExpBacharelTempo Inteiro
Angel Joy MaasHR Officer
SMS Global Technologies, Inc.
Desfinanciado / Anjo
501-1000 Funcionários
Telecomunicações
View jobs hiring
Sign In to Chat with Boss
Bossjob Safety Reminder
If the position requires you to work overseas, please be vigilant and beware of fraud.
If you encounter an employer who has the following actions during your job search, please report it immediately
- withholds your ID,
- requires you to provide a guarantee or collects property,
- forces you to invest or raise funds,
- collects illicit benefits,
- or other illegal situations.
