As we continue to expand, Liveware ensures high-quality service and success for both our clients and our team. Specializing in multiple industries, we are one of the leading outsourcing companies in the Philippines.

We’re looking for detail-oriented and motivated Fares and Ticketing Agents (GDS) to work with our growing team in our beautiful office in Makati.

Responsibilities:

• Issue and reissue tickets efficiently, ensuring completion before airline time limits and striving to exceed personal Key Performance Indicators (KPIs)
• Accurately calculate fare quotes and present various options to travel agents
• Maintain a focus on delivering excellent customer service in all interactions
• Provide accurate and competitive fare quotes and explore suitable options for travel agents
• Ensure the correct and timely issuance of all types of airline tickets and Electronic Miscellaneous Documents (EMDs)
• Interpret Airline Fare Rules and effectively navigate related ticketing procedures
• Answer and manage phone calls and emails from travel agent customers in a professional and timely manner
• Liaise with airline representatives and internal account managers to address and resolve fare and ticketing issues collaboratively
• Refer complex ticketing inquiries to Senior Fares and Ticketing Consultants, providing necessary details for effective resolution

Requirements:

• Must be willing to work on site
• At least 1-2 years of experience in Airfare Ticketing is essential
• Round World Fares' knowledge is desirable
• Proven competency in fares and ticketing, with the ability to quickly and accurately decipher fare rules
• Intermediary working knowledge of GDS systems, including Travelport, Sabre or Amadeus
• Proven ability to work effectively under pressure while maintaining a high level of customer service
• Possesses good problem-solving, analytical, and numerical skills
• Must ensure work is completed in a timely, accurate, and efficient manner by operational Key Performance Indicators (KPIs)

What we offer:

• Competitive salary
• Career growth opportunities
• HMO within the first month
• Additional paid vacation leave
• Monthly allowance
• Excellent professional development
• Hands-on support both locally and internationally
• Collaborative work environment and great work culture
• Be part of a fast-growing company