Intelegencia CSR Trainer

Intelegencia

R$2.3-2.7K[Mensual]

No - Tarlac3-5 anos ExpDiplomaTempo Inteiro

Derivações
Permissão de refeição
Recompensas e reconhecimento de funcionário
Opinião Anual
Benefícios gerenciados pelo Governo
Pagamento no décimo terceiro mês, Fundo Pag-Ibig, Feriados Pagos, Saúde, SSS/GSIS
Saúde e Bem-Estar
Seguro de saúde, Seguro de Vida, HMO
Benefícios de Habilidades
refeições gratuitas
Tempo de desligamento e Saída
Licença de aniversário, Maternidade e licença de paternidade, Licença médica, Férias Deixadas

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Develop and implement effective training programs tailored to credit card customer service.
Facilitate interactive workshops covering key areas such as billing issues, fraud prevention, credit limits, and payment dispute resolution.
Lead onboarding initiatives and provide ongoing training for both new team members and tenured staff.
Offer individualized coaching to help agents improve performance and build confidence.
Collaborate with Quality Assurance and Compliance teams to align training content with company policies and standards.
Create engaging, easy-to-digest learning materials that enhance knowledge retention and practical application.
Monitor industry trends to refine training strategies and ensure relevance.

At least 3 years of customer service experience, ideally within the credit card industry.
Proven ability to design and facilitate effective training sessions.
Excellent communication and presentation skills across all audience levels.
Certifications in Facilitation or Training Management are an advantage.
Proficiency with Microsoft Office and e-learning tools.
A proactive, well-organized, and adaptable approach.

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