Responsible for overseeing visa transactions, assisting staff and FIT clients, and ensuring smooth operations of the Visa and Documentation Department.

Key Duties:

• Lead the team and ensure compliance with procedures.
• Monitor emails and address client/staff concerns promptly.
• Manage schedules and ensure morning briefing coverage.
• Finalize team requests and assist with credit card payments.
• Handle VIP, FIT, and leisure visa applications.
• Act as back-up Visa Specialist when needed.
• Oversee authorization letters and performance appraisals.
• Recommend training and attend required meetings/events.
• Manage admin tasks and uphold company policies and standards.
• Perform other duties as assigned.

Key Qualifications:

• Strong communication, presentation, and negotiation skills
• Excellent time management, planning, and organizational abilities
• Detail-oriented, reliable, and able to work independently
• Skilled in report preparation and systems use
• Maintains confidentiality and handles pressure well
• Willing to work extended hours
• Customer-focused with leadership and teamwork skills
• Experience in cost and asset management