Are you a driven operations leader with experience in visa facilitation or travel services? We’re looking for a highly organized and diplomatic Operations Manager to oversee the day-to-day operations of our Visa Application Centers for Oman and Qatar.

This role requires a keen eye for process management, team leadership, and maintaining strong service standards for both missions.

Business Relationship Management

• Build and maintain strong relationships with diplomatic officials and key stakeholders.
• Act as the main point of contact for mission representatives and embassy partners.

Visa Center Operations Oversight

• Manage daily administrative and functional activities of the Visa Application Center.
• Oversee document verification and ensure compliance with visa requirements.
• Supervise cash handling and banking transactions (if assigned).
• Ensure timely and accurate data entry of applications.
• Coordinate passport logistics with missions, applicants, and logistics providers.

Quality Control & Accuracy

• Conduct regular audits to identify errors or incomplete applications.
• Implement corrective actions to maintain processing accuracy and reduce errors.

Customer & Client Satisfaction

• Continuously improve customer experience and client satisfaction.
• Drive innovations to enhance efficiency and service delivery.
• Align teams with business goals to ensure service excellence.

Compliance & SOP Adherence

• Ensure strict compliance with SOPs, contracts, and internal policies.
• Monitor and enforce adherence to company guidelines and procedures.

Team Management & Development

• Mentor, train, and support team members to optimize performance.
• Facilitate regular product and process training for continuous learning.
• Handle escalated applicant or customer concerns professionally.

Internal Collaboration

• Coordinate with internal support teams to resolve queries and maintain operational continuity.

Productivity & Service Standards

• Meet productivity targets and ensure timely delivery of value-added services.
• Ensure all processing is completed within the mandated turnaround time (TAT).

Security, Health & Safety

• Oversee physical and data security at the Visa Application Center.
• Ensure compliance with environmental, health, and safety standards.

Qualifications

Education:

• Bachelor’s degree (required)
• Postgraduate degree (preferred)

Experience:

• 2–5 years of experience in operations, preferably within visa services, travel, tourism, or service-related industries.
• Experience handling both Qatar and Oman visa applications is a strong advantage.
• Exposure to Middle East embassy operations or diplomatic coordination is preferred.

Other Requirements:

• Strong leadership and people management skills.
• Excellent communication and stakeholder engagement abilities.
• Willing to work onsite in Makati.