Real Time Analyst

Offshore Business Processing

Urgente
R$2.9-3.3K[Mensual]
No - Pasig1-3 Anos ExpBacharelTempo Inteiro
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Descrição do Trabalho

Benefícios

  • Recompensas e reconhecimento de funcionário

    Bônus de desempenho, Opinião Anual, Funcionário do prêmio do mês, Programa de reconhecimento de funcionário, Incentivos

  • Benefícios gerenciados pelo Governo

    Pagamento no décimo terceiro mês, Fundo Pag-Ibig, Feriados Pagos, Saúde, SSS/GSIS

  • Saúde e Bem-Estar

    HMO

  • Benefícios de Habilidades

    Quartos de Dormir

  • Desenvolvimento Profissional

    Desenvolvimento Profissional

  • Tempo de desligamento e Saída

    Maternidade e licença de paternidade, Licença médica, Licença Pai Solo, Férias Deixadas

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Descrição:

  •  Develop robust staffing plans utilizing historical data and forecast analysis to accomplish customer demand and service level objectives
  •  Interact with operations leadership to understand staffing needs and proficiency retention targets
  •  Collaborate with Operations leadership to proactively identify potential staffing impacts and scheduling. opportunities to maximize workforce productivity
  •  Develop and maintain an effective workforce scheduling system, ensuring compliance with current training, legislation while balancing needs and cost optimization.
  •  Update the schedule in real-time, and adjust staff availability, shift times, and training requirements to maximize resource utilization
  •  Analyze staffing levels and identify overstaffing or understaffing risk to mitigate business risks
  •  Monitor and maintain effective communication channels with the operations team to provide schedule updates and ensure compliance with the schedule
  •  Develop and maintain accurate and insightful reports to display and track your workforce and schedule plan shifts to deliver results in performance optimization, cost and manageability
  •  Lead team briefing sessions and align people to company objectives to monitor scheduling effectiveness
  •  Other tasks that will be assigned by the Operations Manager

Requisito

  •  Bachelor's degree in business administration or related fields
  •  1+ years of experience in workforce scheduling, staffing, or planning in a multi-channel, multi-site contact centre environment.
  •  Excellent problem-solving skills with expert planning and organizational skills
  •  Understanding of contact centre functions, metrics, and performance measures
  •  Exemplary communication skills with the ability to effectively listen, articulate ideas and bring people together
  •  Advanced user-level proficiency in Microsoft Excel and PowerPoint
  •  Familiarity with workforce management software and reporting analytics tools
  •  Proactive with the ability to work independently, prioritize conflicting requirements and demands while adhering to time constraints.
  •  Must be willing to work on shifting schedule and holiday
  •  Must be willing to work in Ortigas and Cubao
  •  Available to start ASAP


Auditoria de Qualidade
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Funcion Jocille

Sourcing SpecialistOffshore Business Processing

Ativo dentro de três dias

Local de trabalho

18th, Offshore Business Processing - Ortigas, 17th Floor Cyberscape Gamma Topaz & Ruby Roads, Ortigas Center, Pasig, Metro Manila, Philippines

Postado em 01 August 2025

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