• Assist customers with inquiries via email, chat, or messaging platforms.
• Resolve customer complaints and provide appropriate solutions.
• Maintain a high level of customer satisfaction by delivering quality service.
• Document customer interactions and feedback for quality assurance.
• Collaborate with team members to improve service processes.

Requirements

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 0–2 years.
• Skills and Competencies: Excellent verbal and written communication skills.
• Skills and Competencies: Basic computer literacy and familiarity with customer service software.
• Qualities and Traits: Patience and empathy when dealing with customers.
• Qualities and Traits: Ability to work in a fast-paced environment.