About Company

Transparent BPO is a leading provider of contact center BPO services. Through talent, process and technology we integrate with our client’s brand and culture to deliver a superior customer experience across all channels. We are looking for talented people who are committed to achieving excellence and will help us to continue to be a world-class provider of outsourced contact center solutions for our clients.

Key Responsibilities

1. Community Engagement

Monitor and actively participate in discussions across social media platforms, forums, and online communities to maintain a positive brand presence. Respond promptly and professionally to comments, messages, and inquiries, ensuring alignment with Great Wolf Lodge's voice and values. Collaborate with internal teams to address community concerns and disseminate relevant updates or insights.

2. Social Media Analytics

Track and analyze engagement metrics, sentiment, and trends to identify areas for improvement. Provide regular reports on community performance, highlighting key insights and actionable recommendations. Assess the effectiveness of campaigns and digital initiatives in driving community growth and engagement.

3. Content Support and Strategy

Work closely with marketing and content teams to ensure community management efforts align with broader brand strategies. Recommend content types and formats based on community feedback and performance analytics.

4. Reputation Management

Monitor brand mentions and sentiment across digital platforms to identify potential risks or opportunities. Proactively address negative sentiment or conflicts within the community. Serve as the community's advocate within the company, voicing user needs and concerns.

5. Trend Monitoring and Reporting

Stay informed about industry trends, platform updates, and emerging technologies to keep Great Wolf Lodge competitive. Identify opportunities to expand the brand’s reach within new or growing online communities.

Qualifications

Education: Bachelor’s degree in Marketing, Communications, Business, or a related field.

Experience: 1-3 years in social media management, community engagement, or analytics.

Proven experience in managing and growing online communities.

Skills and Competencies:

Proficiency with social media platforms such as Facebook, Twitter, Instagram, LinkedIn, TikTok, and Reddit.

Analytical skills with experience using tools like Sprinklr or similar.

Excellent written and verbal communication abilities.

Ability to collaborate across departments and with remote teams.

Strong problem-solving skills and the capacity to manage challenging situations professionally.

Preferred Skills

Experience with social listening tools and sentiment analysis.

Familiarity with SEO and digital marketing principles.

Knowledge of best practices in online community building.

Enjoy the following benefits.

• 10% Night Differential
• Holiday Pay
• 20 paid time off
• 13th month compensation
• 100% Employer-Paid medical, dental and life insurance for employee only upon meeting eligibility requirements
• Weekly payroll
• Free Parking
• HMO on 3rd month
• 1 Dependent Coverage starts on regularization

Work set - up

• This is onsite at Greenhills, San Juan City https://maps.app.goo.gl/AF6ox19LnxBR5GLh8
• Nightshift

Please refer to job description.