IT Service Desk | Competitive Salary Package | 2 Virtual Interviews Only | Start ASAP

Nezda Technologies Inc.

R$1.9-3.9K[Mensual]
No - Cidade do Quezon1-3 Anos ExpEnsino Médio Alto/SeniorTempo Inteiro
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Descrição do Trabalho

Benefícios

  • Derivações

    Permissão de refeição, Permissão de transporte

  • Recompensas e reconhecimento de funcionário

    Bônus de desempenho, Opinião Anual, Funcionário do prêmio do mês, Programa de reconhecimento de funcionário, Incentivos

  • Benefícios gerenciados pelo Governo

    Pagamento no décimo terceiro mês, Empréstimo para Funcionários, Fundo Pag-Ibig, Feriados Pagos, Saúde, SSS/GSIS

  • Saúde e Bem-Estar

    Seguro de saúde, Seguro de Vida, HMO

  • Benefícios de Habilidades

    Espaço de estacionamento

  • Desenvolvimento Profissional

    Treinamento de Trabalho

  • Tempo de desligamento e Saída

    Licença médica, Férias Deixadas

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Descrição:

START ASAP! VIRTUAL INITIAL AND FINAL INTERVIEW ONLY! NO ASSESSMENT! APPLY NOW!

WORK ONSITE: ETON CENTRIS, QUEZON CITY

POSITION: IT SERVICE DESK

SHIFT: SHIFTING SCHEDULE (MUST BE OKAY TO DAY SHIFT)

  • Ensure timely response of all the tickets raised by the client end user.
  • 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations.
  • Provide basic in-house training in MS Office applications used within the Association (Word, Excel, Outlook, PowerPoint).
  • Log all calls in the Service Desk ticketing tools such as ServiceNow.
  • Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc.
  • Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solution as per the defined resolution timeframe.
  • Provide an acceptance and immediate resolution to the high-priority tickets/ service.
  • Track all the tickets from acceptance to the resolution stage as per the resolution time defined by the customer.


OFFER AND BENEFITS:

  • Up to 35,000 Salary Package
  • 20% Night Differential
  • HMO Day 1
  • Annual appraisal
  • Performance-based incentives
  • Other benefits will be discussed upon Job Offer

Requisito

  • At least HS/SHS Graduate
  • With at least 1 year IT Service Desk / Help Desk Experience
  • Amenable to Start ASAP
  • Amenable to Work Onsite in Quezon City
Idioma InglêsTrabalho em equipeService NowActive Directory
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ac cruz

Assistant Talent Acquisition ManagerNezda Technologies Inc.

Responder Hoje 1 Vez

Local de trabalho

Eton Centris .. Epifanio de los Santos Ave, cor Quezon Ave, Metro Manila, Philippines

Postado em 05 July 2025

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Nezda Technologies Inc.

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