About the Role

We have partnered with the most trusted and reliable car buying service in Australia who pioneered in providing fast, stress free solutions to customers who wish to sell their cars.

As a Customer Relations Representative you will be responsible for contacting potential clients or leads, scheduling meetings, and ensuring smooth communication between prospects and the sales or service teams. You will play an essential role in streamlining the sales process and helping the team meet its goals.

Why Cooee

Because we believe in the power of human connection. Because we are committed to flourishing human potential. Because we dream of a world where each one of us walks along the path to who we are and the best that we can be. This is Why we do What we do – ‘To be a part of transformation one person, one community, one business at a time.

We are One Team committed to investing in relationships fueled by trust and anchored on the One Shared Vision ‘to transform through connection’. We believe this is where the strength of Cooee and our partnerships lie – in having clarity and conviction in purpose.

What you’ll be working on

• Reach out to prospective clients via phone or email to schedule appointments for the sales team.
• Qualify leads based on defined criteria and ensure they are directed to the appropriate team member.
• Handle inbound calls and client inquiries, providing timely responses, while also managing outbound outreach for appointment setting.
• Maintain accurate records of interactions, scheduled appointments, and follow-ups in the system.
• Work closely with the sales team to facilitate seamless handoffs and maintain clear communication.
• Oversee and update appointment calendars, ensuring optimal scheduling for clients and team members.
• Provide reminders and handle any inquiries to clients related to scheduling and rescheduling appointments.
• Ensure that all appointments are attended and run smoothly.

What we’re looking for

• Open to fresh graduates with an interest in sales or customer service, as well as candidates with up to 2 years of relevant experience in appointment setting or telemarketing.
• Excellent communication skills, both verbal and written, with the ability to engage professionally with potential clients.
• Positive attitude, eager to learn, and open to feedback.
• Proactive and comfortable working both independently and collaboratively within a team.
• Ability to handle routine tasks and manage time effectively.
• Basic computer skills and familiarity with using online tools or CRM systems (training will be provided).
• Detail-oriented with a willingness to learn new processes and systems.
• Friendly, approachable demeanor with confidence when interacting with others, ensuring a positive experience.
• Amenable to work during Saturdays and Holidays.

Job Type: Full-time, Day Shift

Onsite (Iloilo Office): 2nd Floor Iloilo Gateway Hotel & Suites, Brgy. Mali-ao, Pavia, Iloilo City -

Please refer to job description.