Customer Service Manager

Cepat Kredit Financing Inc.

R$4.1-4.6K[Mensual]
No - Pasig3-5 anos ExpBacharelTempo Inteiro
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Descrição do Trabalho

Benefícios

  • Derivações

    Permissão de Telecomunicação

  • Recompensas e reconhecimento de funcionário

    Bônus de desempenho, Incentivos

  • Benefícios gerenciados pelo Governo

    Pagamento no décimo terceiro mês, Empréstimo para Funcionários, Fundo Pag-Ibig, Feriados Pagos, Saúde, SSS/GSIS

  • Saúde e Bem-Estar

    HMO

  • Outros

    Compartilhamento de Lucro

  • Desenvolvimento Profissional

    Treinamento de Trabalho

  • Tempo de desligamento e Saída

    Deixamento de ressonância, Licença médica, Férias Deixadas

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Descrição:

  1. Oversee and monitor all customer service-related concerns on a monthly basis.
  2. Monitor internal collection activities and ensure timely reporting each month.
  3. Track and evaluate customer feedback and suggestions to improve service delivery.
  4. Maintain accurate and up-to-date records of customer inquiries, complaints, and the actions taken to address them.
  5. Coordinate and communicate effectively with relevant internal departments to address customer concerns and ensure prompt resolution.
  6. Provide clear explanations, solutions, and guidance to customers to resolve issues efficiently.
  7. Prepare and submit regular performance reports on customer service metrics monthly.


Requisito

  1. Graduate of any four-year Business Course
  2. Must have product and process knowledge
  3. Possesses excellent communication and listening skills
  4. With professional attitude and strong work ethics
  5. Has the ability to build and maintain good relationship with clients
  6. Computer proficient especially Microsoft Word, PowerPoint and Excel
With Financing Exp
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Annielou Escalona

HR OfficerCepat Kredit Financing Inc.

Alta taxa de resposta

Local de trabalho

Room 2402, Jollibee Plaza, F. Ortigas Jr. Rd, Ortigas Center, Pasig, Metro Manila, Philippines

Postado em 07 May 2025

Jobs

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Cepat Kredit Financing Inc.

Desfinanciado / Anjo

101-500 funcionários

Serviços Bancários e Financeiros

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