Customer Service Representative

Synlink Recruitment Outsourcing Co. Inc.

R$2.5-3.1K[Mensual]
No - Taguig<1 ano de experiênciaEnsino Médio Alto/SeniorTempo Inteiro
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Descrição do Trabalho

Benefícios

  • Recompensas e reconhecimento de funcionário

    Incentivos

  • Benefícios gerenciados pelo Governo

    Pagamento no décimo terceiro mês, Feriados Pagos

  • Saúde e Bem-Estar

    Assistência Médica, Seguro de saúde, HMO

  • Benefícios de Habilidades

    Verificações de Commuter & Assistência, Abrir Workspace, Subsidio de treinamento

  • Tempo de desligamento e Saída

    Licença médica

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Descrição:

We are seeking a compassionate, detail-oriented Healthcare Customer Service Representative (CSR) to join our team. The CSR will be responsible for providing exceptional support to patients, healthcare providers, and insurance companies by answering inquiries, resolving issues, and assisting with various healthcare services and processes. The ideal candidate will have excellent communication skills, a strong understanding of healthcare procedures, and a commitment to patient satisfaction.

Key Responsibilities:

  • Respond to incoming calls, emails, and messages from patients, providers, and insurance companies.
  • Assist with scheduling appointments, verifying insurance coverage, and explaining healthcare benefits.
  • Resolve billing inquiries, claim issues, and general account questions.
  • Accurately document all customer interactions and follow up on pending requests.
  • Provide empathetic, patient-first support in all interactions.


Requisito

Education & Experience:

  • High school diploma or equivalent required; associate or bachelor’s degree in healthcare or related field preferred.
  • Minimum 6 months of experience in a customer service role, preferably in a healthcare setting.


Skills & Competencies:

  • Excellent verbal and written communication skills.
  • Strong problem-solving and conflict resolution abilities.
  • Proficient in Microsoft Office and customer service software.
  • Ability to manage high call volumes in a fast-paced environment.
  • Empathetic, patient-focused mindset with strong interpersonal skills.


Other Requirements:

  • Ability to work flexible shifts, including weekends or holidays if required.
Idioma InglêsAtendimento ao clienteAgendamentoHabilidades das pessoas
Preview

Faisah Matomadi

Recruitment AssociateSynlink Recruitment Outsourcing Co. Inc.

Ativo dentro de três dias

Local de trabalho

Allsectech Manila Inc.. L3,311, Market! Market! Mall 26TH STREET CORNER, Corner C5 C5- 26th St, Taguig, Metro Manila, Philippines

Postado em 31 May 2025

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