The main responsibilities of a CSR include:

• VikingCloud is the leading Predict-to-Prevent cybersecurity and compliance company, offering businesses a single, integrated solution to make informed, predictive, and cost-effective risk mitigation decisions – faster. Powered by the Asgard Platform, the industry’s largest repository of anonymized cybersecurity and compliance event data, we continuously monitor and analyze over 6+ billion online events every day. VikingCloud is the one-stop partner trusted by 4+ million customers to provide the predictive intelligence and competitive edge they need to stay one step ahead of cybersecurity and compliance disruptions to their business. Our 1,000 dedicated cybersecurity and compliance expert advisors understand that it’s not just about technology. It’s about transacting business and delivering an exceptional customer experience every day, without fail. That’s the measurable value we deliver. And that’s what we call, Business Uninterrupted

On top of your salary, here are the exciting benefits you can look forward to:

• Health Insurance/HMO 
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

The main responsibilities of a CSR include:

• Provide exceptional customer service in all interactions.
• Collaborate with the team to align with company priorities. 
• Meet targets – Achieve daily/weekly/monthly KPIs set by the business to support customer needs. 
• Contribute to team efforts to grow the business. 
• Product Knowledge – Identify opportunities to promote and upsell security and compliance products based on customer profiles. 
• Perform additional tasks as required by business needs.

To apply, you must be an expert on the following requirements:

• Minimum 1 year of experience in customer service (preferably in a call center setting). 
• Any sales experience or upselling is required (in BPO or non BPO industry).
• Amenable to work ONSITE.
• Active listener with clear and confident communication skills. 
• Team player with a positive attitude, enjoying sales and customer service environments. 
• Strong attention to detail and the ability to manage multiple tasks. 
• Passion for technology and software products. 
• Willingness to work flexible shifts and adhere to agreed schedules. 
• Proficiency in Microsoft Office Suite – Word, Excel, Outlook. 
• Excellent command of the English language, both written and spoken.