• Respond to customer inquiries via phone, email, and chat in a professional manner.
• Assist customers in resolving issues and providing solutions to their needs.
• Maintain a thorough understanding of company products and services to effectively support customers.
• Document customer interactions and feedback for continuous improvement.
• Collaborate with team members to enhance the customer experience and achieve service goals.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: with/without customer service experience.
• Skills and Competencies: Proficient in the English language
• Skills and Competencies: Strong interpersonal skills
• Skills and Competencies: Demonstrated strong work ethic
• Skills and Competencies: Basic technical skills for using customer service software
• Skills and Competencies: Relevant experience in customer service