Rimes Jira Application Specialist

Jira Application Specialist

Rimes

Negociável

Híbrido - Manila3-5 anos ExpDiplomaTempo Inteiro

Descrição do Trabalho

Descrição:

About Rimes

Rimes provides enterprise data management solutions to the global investment community. Driven by our passion for solving the most complex data problems, we provide our clients with investment intelligence that powers more than US$75 trillion in assets under management annually. The world's leading institutional investors, asset managers and service providers rely on Rimes to help them make better investment decisions using accurate information and industry-leading technology.

The Jira Applications Specialist will oversee and be responsible for the administration, configuration, and optimization of Jira applications within the organization. This pivotal role is essential for streamlining processes and enhancing the overall functionality of Jira and other products in the Atlassian suite for both our organization and clients. You will collaborate closely with cross-functional teams to ensure Jira is effectively leveraged to support project management, issue tracking, and various related tasks.

Joining the Business Applications team offers a unique blend of technological engagement, impactful work, thrive in a culture of innovation and collaboration, career development, and a client-centric focus. It's an opportunity to be part of a dynamic team that is shaping the future of our organization and its clients.

Key Responsibilities:

Provide quality system admin support for Jira, Jira Service Management, Confluence, and associated add-ons and integrations to other tools.
Manage Jira projects, users, permissions, Jira screen schemes, notification schemes, custom fields, field configurations, workflows, workflow functions
Work with stakeholders and Business Applications manager to evaluate JIRA and Confluence plug-ins, determine licensing needs, and perform testing, installation and configuration of the plug-ins
Manage global and project customization. Install and configure custom Jira add-ons to provide enhanced capabilities (e.g. Automation for Jira, etc.)
Develop automated scripts, post functions and triggers using REST API (nice to have) and Webhooks (required)
Establish standards, best practices, and governance for managing Jira and Confluence.
Provide technical support for user management, creating custom dashboards, projects, issues, queries, workflows, and reports.
Write custom JQL (Jira Query Language) to construct custom dashboards, advanced filters, and reports, using various filter types in JIRA.
Experience in migrating Jira from one instance into another.
Work with Atlassian support for the issues and resolving them in a timely manner without any interruption to the users.
Partner with stakeholders to gather requirements for business processes, and determine ways to optimize/improve the tools
Provide recommendations to users and management on best practices and standardization in implementing projects and processes within Jira and the Atlassian suite.
Develop and maintain technical and user-facing documentation and standard operating procedures and guides
Maintain a healthy application environment by periodically reviewing and modifying configurations, permissions, workflows, dashboards, integrations, and logs.
Report Directly to Business Applications Manager
Ad hoc duties as requested

Who you are:

Experience with back-end configuration and setup of Atlassian Suite of Products (Cloud version):
JIRA Software (cloud version)
JIRA Service Management including Assets feature (cloud version)
Confluence (cloud version)
Tempo
Atlassian JIRA Service Management Client portal configuration and maintenance
KOJI Chatbot maintenance and support (dedicated version would be a plus)
JIRA Service Management Workflow design, configuration and automation
Is a self-starter and can work with less supervision
Has a professional go-getter mindset and collaborative spirit
Has excellent verbal and written communication

Experience Required:

Working knowledge of Atlassian tools such as Jira, JSM, Confluence, and Atlassian add-ons such as, Automation for Jira
Working knowledge on Webhooks
Process governance experience or strong automation workflow knowledge
Experience with Agile methodology lifecycle
Years of Experience: 3-5+ years of relevant experience

Working Hours:

3:00 PM to 12:00 AM Manila time, hybrid setup with one in-office day per week.

You'll Enjoy These Benefits Starting on Your First Day:

HMO coverage for yourself and dependents
Medical and wellness reimbursement
Monthly transportation allowance and rice allowance
Night differential and meal allowance
Weekly Grab credit for office snacks, in addition to pantry snacks and drinks

Only selected candidates will be contacted for interviews. We appreciate your understanding. Thank you for considering a career with us.

Rimes is committed to promote the values of diversity and inclusion throughout the business. Whether it's through recruitment, retention, career progression or training and development, we are committed to improving opportunities for people regardless of their background or circumstances.

Visit our Careers page to see our complete listings.

Requisito

Please refer to job description.

ComunicaçaoResolução de ProblemasAdaptabilidadeGerenciamento de TempoTrabalho em equipeAttention To DetailPensamento CríticoOrganizationCreativityAtendimento ao cliente