• Performance Metrics Creation - Assists in activities of the organization to identify and adopt performance metrics
  
  
  

• Performance Metrics Documentation - Works with key internal stakeholders to complete detailed documentation of performance metrics (i.e. Definition, Targets, Data Sources, Reporting Frequency)
  
  
  

• Performance Data Gathering - Facilitates regular data gathering needed for reporting performance
• Methods & Tools - Establishes processes and tools for effective data gathering
  
  
  

• Data Visualization - Sets-up, maintains, and improves performance dashboards for reporting
  
  
  

• Performance Reporting - Delivers periodic performance reports, executive summaries, management dashboards, etc.
  
  
  

• Metrics Calibration - Facilitates review of previous performance to check if the metric definition, targets, formula, and data gathered needs adjustments
• Training Facilitation - Assists in activities to enable the organization to be better at Performance Management
  
  
  

• Work Experience
• At least 3-6 years of working experience in Information Technology
• At least 2 years of working experience specific to an IT Governance function or a Data Management function
• Knowledge of General IT, Service Management, Project Delivery, IT Security, and Risk concepts
• Process development and documentation
• Proficient in spreadsheets, reports, and presentations
• Proven facilitation skills. Ability to direct, lead and coordinate. Ability to overcome resistance to change while preparing and supporting those affected by change.
• Level of Knowledge
• Bachelor’s degree in Business / Computer Science / Information Technology / Industrial Engineering or equivalent
• Work experience in an IT Governance function or a Data Management function
• Preferably have extensive knowledge and experience in Data Visualization Tools (Google Looker Studio, Tableau) and spreadsheet applications.
• Skills
• Excellent communication skills to collaborate with internal and external stakeholders
• Problem-solving abilities to resolve issues, identify areas of improvement, and contribute to strategy formation
• Proficient in spreadsheets, reports, and presentations
• A
dvantage to be knowledgeable in data management (SQL).
• Working knowledge in Industry-accepted Frameworks: ITIL, COBIT, and Balanced Scorecards (BSC)
• Basic Knowledge in other Frameworks: Project Management, ISO 9001, Agile Methodology, and Six Sigma Methodology
  
  
  

Please refer to job description.