Who we are:

For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 2,800+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds in general.SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined effort of our brands to provide an industry-leading, full, front-to-back offering for our clients, with SimCorp as the overarching company brand and Axioma as a key product brand.

As a global provider of Software-as-a-Service (SaaS) investment management solutions, SimCorp supports clients 24/7 through delivery centers around the world. Our Global Delivery Centers are located in Manila in the Philippines, Noida in India, Kyiv in Ukraine, Warsaw in Poland, and in Mexico City, Mexico.Our platform and ecosystem, which comprises partners, services, and third-party connectivity, empowers us to provide 40 percent of the world’s top 100 financial companies with the efficiency and flexibility needed to succeed.

SimCorp provides clients with a full front-to-back-offering, whether through a SaaS (software as a service) platform or as an on-premise solution. Globally, we assist clients, ranging from central banks and sovereign wealth funds, to pension and insurance funds, asset managers, fund managers, asset servicers, and wealth managers. Platform leadership, SaaS acceleration, and Ecosystem scaling are the 3 growth levers of SimCorp 2025 strategy, and PaaS Operations is part of this transformation journey by delivering quality in client services through a reliable, predictable, cost-effective operations service. As a platform and technology operations team, we also aspire to implement acceleration in standard processes to assist in the growth and efficiency of SimCorp’s SaaS business.

SimCorp is an equal opportunity employer. We are committed to building a culture where diverse perspectives and knowledge are integrated in our everyday work. We believe in the continual growth and development of our employees, so that we can provide high-quality solutions to our clients. While doing the best deliver client value, we believe it is vital to consider our people and our planet in every business decision we make. Acting responsibly is not optional. It is essential.

Why this is important to us:

You will be part of our highly effective Global First Line Support team for SimCorp's Unified Servicedesk. You will work with colleagues of the team and with Global Support and Service Delivery Consultants as well as Developers from other departments who participate in the daily responsibilities supporting our clients.

Our role is to deliver high-quality support and services to over 200 SimCorp clients world-wide for their SimCorp Dimension® platform and to provide Operational Services for SimCorp clients with hosted solutions. The team is accountable for required service levels for customer issues, delivery times, and customer satisfaction.

What you will be responsible for:

You will be the first point of contact for our clients seeking support in their daily operations and you will be part of delivering high-standard support to them.

• Be the “face of SimCorp Support” for our clients. Contact is mainly made via our support emails and portal.
• Set up remote connections to clients thereby enabling consultants and developers to troubleshoot enquiries regarding the standard functionality of SimCorp Dimension®
• Apply existing solutions to client requests when possible (on less complex enquiries)
• Communicate and articulate replies and resolutions to clients in a professional manner.
• Hand over enquiries to consultants and developers in the next level support for analysis and delivery of a solution
• Work closely with other Service Delivery Associates to ensure seamless processes and assistance.
• Operational support for running SimCorp Dimension® (technical support)
  
  

What we Value:

• Degree in IT/Computer Science/ or any IT Related Course
• Prior experience in the field of IT, Services or Banking is beneficial.
• 2+ years’ experience in a client-facing role from customer/technical/application support but servicing clients instead of internal users.
• Experience in salesforce ticketing system (Service now, Jira, or any ITSM tool) and applications like Citrix, Azure, Databases (Oracle) and basic MS Windows admin
• Skilled in IT and able to evaluate, prioritize and solve problems in a service driven organization.
• Well organized, methodical, and used to a dynamic workflow at the workplace
• Effective time management skills with the ability to work with varied priorities. \\
• Very good written and verbal communication skills in English (phone and face-to-face)
• An effective teamwork attitude with the ability to take charge and motivational skills accompanied by prior experience in client support service role is beneficial.
• Familiarity with MS Office tools, e.g., Word, Excel, PowerPoint
• Flexibility to work on duty on weekends or public holidays.
  
  

Other requirements:

• APAC EMEA, NA shift hours. Candidates will be assigned according to their preference (May change depending on business needs)
• Hybrid working arrangement (2x a week in office)
  
  

Next Steps:

Please click the “Apply” button to learn more about the vacancy and what SimCorp has to offer regarding salary, benefits, and perks. Please note only applications sent through our system will be processed. Applications are continuously assessed, so please send your CV in English as soon as possible.

Should you be keen to join SimCorp and are deliberating on whether this role aligns with your skills, please send us your resume regardless. SimCorp is on an growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks.

We are continually improving our talent acquisition process and aim to make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.

By Joining our team, you will have the chance to:

• Become part of a thriving company comprising collaborative, curious, courageous, and capable employees
• Explore a multitude of enriching learning and development opportunities, supported by our notable learning guild
• Engage with highly skilled and welcoming colleagues, each bringing their diverse backgrounds and perspectives
• Join a company that not only values but actively advocates for Diversity, Equity, and Inclusion, promoting a truly inclusive and empowering environment
• SimCorp proudly announces the official certification of its Manila Delivery Center as a Great Place To Work, a remarkable achievement within just two and a half years of operations. This certification, which was acquired in November 2023, underscores SimCorp's commitment to a workplace that is not only inclusive and collaborative but also to the personal and professional growth of its employees
  
  

**We are also honored to have been voted as a WealthTech100 company for three consecutive years. The new WealthTech100 list aims to highlight tech innovation leaders in the investment management industry.**