XMC BPO Manila Operations Manager/Supervisor

XMC BPO Manila

R$6.8-8.7K[月薪]

现场办公 - 巴石5 - 10 年經驗碩士全職

Position: Chief-of-Staff to the President
Department: Shared Services Organiza7on
Hours of Operation: Shifting, Holidays, Over7me
Reporting Manager: President
Location: XMC BPO Manila Site, Philippines
Strategic Planning & Execution: Develop and execute company and client strategies to achieve financial and operational objectives.
Operational Efficiency: Identify systems and processes in need of greater efficiency and synthesize information to develop actionable recommendations.
Cross-functional Collaboration: Collaborate with cross-functional teams to drive growth, innovation, and excellence across the organization.
Leadership & Influence: Foster a culture of high performance and inspire teams to exceed client expectations.
Stakeholder Management: Serve as a strategic advisor and confidant to the CEO, providing insights and recommendations on key business decisions.
Communication & Coordination: Act as a communication bridge between the CEO and various stakeholders, ensuring alignment on strategic priorities and initiatives.
Networking & Representation: Represent the company at industry-related seminars,
roadshows, and forums, building and maintaining strategic relationships.

Qualifications and Experience:
Bachelor’s degree in business administration, Management, or a related field. Master’s degree (MBA) is preferred but not required.
Minimum of 5 years of experience in the BPO industry, with at least 2 years in a leadership or strategic support role.
Proven track record of developing and executing business strategies that drive growth and financial performance.
Deep understanding of BPO operations, client needs, and industry challenges.
Strong leadership and team management skills with a collaborative approach.
Excellent communication, presentation, and interpersonal skills.
Ability to thrive in a fast-paced, dynamic environment with a high level of adaptability and resilience.
Preferred Certifications (but not required):
Six Sigma Certification (Green Belt or higher)
Project SPARTA
Project Management Related Certifications

領導和管理技能專案管理工具解決問題和分析能力