Team Lead Service Desk Support L1

Unison Solutions Delivery, Inc.

R$1.5-1.9K[月薪]
现场办公 - 巴石1-3 年經驗本科全職
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職位描述

福利待遇

  • 法定福利

    13薪, 員工貸款, Pag-Ibig 基金, 帶薪假, 菲爾健康, SSS/GSIS

  • 健康保險

    人壽保險

簡介

  • Acknowledge support tickets and responds to user requests via calls or email or other means of communication.
  • Follow-up on support tickets to ensure that the problem has been resolved.
  • Test the systems or applications if properly resolved to ensure that it is working properly before resolve the incident request.
  • Assists VIP's and update knowledge-based system.
  • Creation and reporting of report.
  • Team scheduling and shift planning and plan, assign and track the daily/ weekly/ monthly tasks.
  • Performance monitoring and feedback.
  • SPOC between the team and the client.

職位要求

  • Graduate in Bachelor Science Information Technology.
  • Fresh graduates are welcome to apply.
  • With at least 1 year Technical Support experience is a plus.
  • Advanced troubleshooting skills with regards to hardware and software.
  • With communication and problem solving skill.
  • Good in interpersonal relation to client.
  • Responsible to assign task.
  • Service oriented with can-do attitude.
  • Willing to do the task in overtime.
  • Shifting schedule
  • Applicants must be willing to work in Bagong Ilog, Pasig City.


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Unison Solutions Delivery, Inc.

Recruitment AssistantUnison Solutions Delivery, Inc.

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工作地址

13 Banner. 13 Banner, Pasig, 1600 Metro Manila, Philippines

發布於 18 June 2025

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Unison Solutions Delivery, Inc.

101-500 人

信息技術

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