• Client Relationship Management:
• Serve as the primary point of contact for assigned client accounts.
• Develop and maintain strong, long-lasting relationships with clients.
• Understand client security needs and provide tailored solutions.
• Conduct regular client meetings to review service performance and address any concerns.

• Account Oversight:
• Oversee the day-to-day operations of assigned client accounts.
• Ensure service delivery meets or exceeds client expectations.
• Monitor account profitability and identify opportunities for growth.
• Prepare and present regular account performance reports to management.

• Manpower Management:
• Supervise and manage security personnel assigned to client accounts.
• Provide leadership, training, and guidance to security teams.
• Address and resolve any personnel issues or concerns.
• Ensure proper staffing levels and scheduling to meet client needs.

• Operational Expertise:
• Implement and enforce security protocols and procedures.
• Conduct site inspections to assess security vulnerabilities and recommend improvements.
• Respond to client requests and emergencies in a timely and effective manner.
• Ensure compliance with all relevant regulations and industry standards.

• Problem Solving and Conflict Resolution:
• Address and resolve client complaints and concerns promptly and professionally.
• Mediate conflicts and find solutions that satisfy all parties involved.
• Identify and mitigate potential risks to client security.

• Motorcycle Use:
• Utilize a motorcycle for client visits, site inspections, and other job-related travel.
• Adhere to all traffic laws and safety regulations while operating the motorcycle.
• Maintain the motorcycle in good working condition.

• Additional Duties:
• Assist with the preparation of proposals and contracts for new and existing clients.
• Participate in industry events and networking opportunities.
• Stay informed about industry trends and best practices.
• Perform other duties as assigned by management.

• Proven experience in account management, preferably within the security industry.
• Supervisory experience in a security office setting.
• Strong knowledge of security operations, protocols, and procedures.
• Excellent client relationship management skills.
• Demonstrated ability to lead and manage security personnel.
• Strong problem-solving and conflict-resolution skills.
• Excellent communication, interpersonal, and presentation skills.
• Ability to work independently and as part of a team.
• Valid motorcycle license and ability to operate a motorcycle safely.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Any specific certifications or licenses required

Preferred Qualifications:

• Bachelor's degree in a related field (e.g., Business Administration, Criminal Justice).
• Experience with security technology and systems.