Customer Experience Team Lead

Gladex Travel and Tours Corp.

R$2-2.5K[Mensual]
No - Manila<1 ano de experiênciaBacharelTempo Inteiro
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Descrição do Trabalho

Benefícios

  • Recompensas e reconhecimento de funcionário

    Opinião Anual, Incentivos

  • Benefícios gerenciados pelo Governo

    Pagamento no décimo terceiro mês, Fundo Pag-Ibig, Feriados Pagos, Saúde, SSS/GSIS

  • Saúde e Bem-Estar

    HMO

  • Outros

    Eventos Sociais da Empresa

  • Benefícios de Habilidades

    Viagem Anual da Empresa

  • Desenvolvimento Profissional

    Treinamento de Trabalho, Desenvolvimento Profissional

  • Tempo de desligamento e Saída

    Licença médica, Férias Deixadas

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Descrição:

  • Provide exceptional post-purchase support to customers.
  • Resolve product inquiries and complaints promptly.
  • Maintain accurate records of customer interactions.
  • Assist customers with returns and exchanges.
  • Collaborate with other departments to enhance customer satisfaction.
  • Meet individual and team performance targets.
  • Stay updated on product knowledge and company policies.

Requisito

  • Educational Qualifications: Bachelor's degree in a relevant field.
  • Experience Level: Less than 1 year of customer service experience, preferably in a call center environment.
  • Skills and Competencies: Proficiency in the English language, strong customer service orientation, excellent problem-solving abilities, and organizational skills.
  • Responsibilities and Duties: Handle customer inquiries, resolve issues, and provide product support while ensuring customer satisfaction.
  • Working Conditions: Office environment, with a possible rotation of shifts and call handling responsibilities.
  • Qualities and Traits: Must be a team player with strong interpersonal skills, able to communicate effectively, and demonstrate patience and empathy towards customers.
Idioma InglêsAtendimento ao clienteResolução de ProblemasHabilidades OrganizacionaisHabilidades das pessoasHabilidades InterpessoaisJogador de equipeCentral de atendimento
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Rollen Regino

HR and Admin ManagerGladex Travel and Tours Corp.

Responder Hoje 2 Vezes

Local de trabalho

Kassco Building. Kassco Building, 7200 Rizal Avenue Corner Lico Street and Cavite Street, Santa Cruz, Manila, Metro Manila, Philippines

Postado em 14 March 2025

Jobs

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Gladex Travel and Tours Corp.

Desfinanciado / Anjo

101-500 funcionários

Hospitalidade e Turismo

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