• Provide exceptional customer service to clients via phone, email, and chat.
• Assist customers with inquiries regarding products, services, and billing issues.
• Resolve customer complaints in a timely and effective manner.
• Document customer interactions accurately in the system.
• Participate in training and development sessions to enhance customer service skills.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 0–2 years of experience in customer service.
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Empathetic, patient, and solutions-oriented attitude.
• Responsibilities and Duties: Ability to multitask and manage time effectively.
• Working Conditions: Work-from-home after a 2-week onsite training period.