L3 Support Engineer

₱70-140K[Mensual]
RemotoTempo Inteiro5-10 anos ExpDiploma
This remote job is open to candidates in specific countries. Please confirm if you want to continue despite potential location restrictions
Compartilhar

Detalhes remotos

Abrir PaísFilipinas

Requisitos de IdiomaPortuguese-Brazil

Descrição do Trabalho

Administração do SistemaBackup e recuperação do sistemaAzureOperação da NuvemOperação do ServidorVMwareHyperVServidor WindowsM365

Descrição:

  • Remediate alerts from the company’s monitoring platforms, security vulnerabilities, missing patches and updates presented by the company’s centralized service team.
  • Assist with remote deployment tasks such as installing applications, system configuration, etc., before physical deployment.
  • Perform remote troubleshooting of hardware and software issues submitted by end-users.
  • Perform system and appliance updates such as server OS upgrades, network device firmware updates, and other hardware updates.
  • Troubleshoot and upgrade Hyper-V and VMware hypervisors.
  • Assist with after-hours configuration changes submitted by the company engineers.
  • Engage with the client, vendor, or company contacts during emergency outages as defined by escalation plans unique to each client.
  • Document problem resolution and the entire process within the company’s ticketing platform.
  • Create technical documentation for client processes, systems, and software tools, monitoring servers and desktops. Communicate with vendors of company tools to remediate issues immediately.
  • Recommend improvements to the support process.

Requisito

  • Effectively communicates the company’s value proposition and suite of offerings.
  • Arrive on time or early to the office, client meetings, and training sessions.
  • Adheres to client standard operating procedures.
  • Strong listening and documentation skills.
  • Effectively communicates technical information to non-technical audiences.
  • Operates effectively in a team environment.
  • Manage time effectively and operate with minimal supervision.
  • Experience with Microsoft Server 2008+
  • Experience with Microsoft Active Directory & Supporting Services (DNS, DHCP, File & Print Sharing).
  • Understanding of network technologies (VPN, DNS, DHCP, Firewall, and routing rules).
  • Experience with Microsoft Server operation troubleshooting and light configuration.
  • Experience with Hyper-V and VMware hypervisors.
  • Experience in security vulnerability review and remediation.


REQUIREMENTS:

  • Should be willing to accept a long-term work-from-home arrangement.
  • Should be amenable to a permanent night shift schedule.


Allayna Dru Canon

HR OfficerScalable OS

Ativo hoje

Benefícios

  • Saúde e Bem-Estar

    Seguro de saúde, Seguro de Vida

  • Tempo de desligamento e Saída

    Paid Time Off, Feriados Pagos

Postado em 10 December 2024

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